Privacy & Cookie Statement

Your privacy is of great importance to Akoestiekspecialist. We therefore comply with the relevant legislation and regulations on privacy, including the General Data Protection Regulation:

  • Clearly define our purposes before we process your personal data, through this privacy statement;
  • Store as little personal data as possible and only the data necessary for our purposes.
  • Explicitly requesting consent to the processing of your personal data, should consent be required.
  • Take necessary security measures to protect your personal data. We also impose these obligations on parties who process personal data for us.
  • Respect your rights, such as the right to access, correct or delete personal data processed by us.

Your details are safe with us and we will always use them properly. This privacy statement explains what we do at www.akoestiekspecialist.nl with the information we learn about you.

If you have any questions or want to know exactly what we keep of you, please contact Akoestiekspecialist.

Your account

Some areas of our web shop allow you to register. You must then provide information about yourself and choose a user name. This will create an account with which you can log in with this user name and a password of your choice.

For this purpose, we use your name and address, telephone number and e-mail address. We do this on the basis of your consent. We keep this information until you cancel the account.

We save this information so that you do not have to fill it in again each time and so that we can contact you more easily if necessary at the web shop. You can change your account information whenever you want.

Order processing

When you place an order with us, we use your personal data to handle it properly. We may give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this purpose, we use your name and address, telephone number, billing address and e-mail address. We need these because of the contract we have with you. We keep this information until your order is completed. We keep certain customer data longer in connection with the legal tax retention obligation.

Communication to third parties
We cooperate with certain companies, which may receive your personal data mentioned above from us.

For order processing we cooperate with:

  • Our payment provider Multisafepay
  • Our postal service PostNL, DHL, DPD, GLS and UPS

Sending newsletters

We have a newsletter and you will be added to the list of subscribers only with your permission. The newsletter contains news, tips and information about our products and services.

We use your e-mail address for this purpose. We do this on the basis of your consent. We will retain this information until you cancel the subscription.

You can cancel your newsletter subscription at any time. Every newsletter contains an unsubscribe link.

Communication to third parties
We cooperate with certain companies, which may receive your personal data mentioned above from us.

For handling the newsletters, we cooperate with:

  • MailChimp

Contact form

You can use the contact form to ask us questions or make requests.

For this purpose, we use your name and address, telephone number and e-mail address. We do this on the basis of your consent. We will keep this information until we are sure that you are satisfied with our response.

Advertising

We would like to send you advertisements about offers and new products or services. We do this:

  • by e-mail
  • via social media

You can object to this advertising at any time. Every e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can also pass this on via your account.

Location data

Sometimes it is necessary for our web shop www.akoestiekspecialist.nl to find out where you are. For this service we use the navigation and location software on your phone, tablet or computer. We have no control over what the makers of this software (such as Google or Apple) do with it. So always read their privacy statement as well.

Advertisements

Our web shop displays general advertisements. We do not collect any personal data, so we do not know if you like them.

Communication to other companies or institutions

With the exception of the above-mentioned parties, we do not pass on your personal data to other companies or institutions under any circumstances, except if we are legally obliged to do so (e.g. if the police demand it in the case of suspected crime).

Statistics

We keep statistics about the use of our web shop. Social media buttons are included in our web shop. By doing so, the operators of these services collect your personal data.

Cookies

Our web shop uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in every time. But they also allow us to see that you are visiting us again.

When you visit our web shop for the first time, we will show a message explaining cookies. We will ask you for your permission to use these cookies. You can disable cookies through your browser, but some parts of our web shop will not work properly then. We have made agreements with other companies that place cookies about the use of cookies. However, we do not have complete control over what they do with the cookies. So please also read their privacy statement.

Google Analytics

We use Google Analytics to track how visitors use our web shop. We have concluded a processing agreement with Google. This contains strict agreements about what they are allowed to keep track of. We allow Google to use the Analytics information obtained for other Google services.

Security

The security of personal data is of great importance to us. We make sure that your data is properly secured. We constantly adjust the security and pay close attention to what can go wrong.

Changes to this Privacy Statement

When our web shop changes, we naturally have to update the privacy statement as well. So always pay attention to the date above and check regularly for new versions. We will do our best to inform you of any changes.

Accessing, amending and deleting your data

If you have any questions or want to know what personal data we hold about you, please feel free to contact us. See the contact details below.

You have the following rights to:

  • Inspection: You have the right to inspect the personal data that we process about you.
  • Rectification: you have the right to correct or supplement the personal data we process about you if it is incorrect or incomplete.
  • Objection: You can object to the processing of your personal data and to direct marketing.
  • Deletion: you can ask us to delete your personal data.
  • Transferability of data: If it is technically possible, you have the right to have the personal data we process transferred to a third party.
  • Restriction of processing: In some cases, you can request that we restrict (temporarily or otherwise) the processing of your personal data, which means that we will process less of your data.

When you make a request, we may ask you to identify yourself by sending a valid form of identification to ensure that you are the right person to whom the personal data belongs. It is important that you conceal your BSN and passport photograph when doing this.

We will in principle comply with your request within 30 days. However, this period may be extended for reasons relating to the specific rights of data subjects or the complexity of the request. If we extend this period, we will inform you in good time.

Filing a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Personal Data Authority.